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Refund Policy

Refund & Return Policy

Effective Date: 01/01/2025

At Kavana, your satisfaction is important to us. However, because our products are classified as consumable food and beverage items, we are unable to accept returns or provide refunds once an order has been shipped. This policy is in place to ensure the safety, quality, and integrity of every product delivered to our customers.

No Returns or Refunds

  • All sales are final.

  • We cannot accept returns or exchanges for any reason other than verified damage or error on our part.

  • Refunds will not be issued for taste preference, opened products, or change of mind.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at sales@drinkkavana.com. Include your order number, a description of the issue, and photos of the product and packaging. Our team will review your claim and, if approved, provide a replacement or refund at our discretion.

Order Cancellations

Orders may only be canceled prior to shipment. Once an order has been processed and shipped, it cannot be canceled or refunded.

Contact Us

For questions regarding your order, please reach out to our support team at:
Email: sales@drinkkavana.com

Disclaimer:

The statements made on this website have not been evaluated by the Food and Drug Administration. Kavana products are not intended to diagnose, treat, cure, or prevent any disease. This product is intended for use by healthy adults aged 18 and older. Consult your physician before use, especially if you are pregnant, nursing, have a medical condition, or take medication. Do not mix with alcohol or operate heavy machinery after consumption. Keep out of reach of children. Use responsibly. Availability of products may vary depending on local laws and regulations.